Consumers' Dispute Settlement Act

Note on dispute resolution for consumers as per § 36 VSBG (Consumers' Dispute Settlement Act - Verbraucherstreitbeilegungsgesetz):
We will always try to reach an agreement with you.  In the unusual event that we cannot resolve your request satisfactorily, you are of course entitled to take legal steps. We are neither prepared nor obliged to take part in a dispute resolution proceedings as per the VSBG before a consumer conciliation body. The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at You can find our e-mail address in our legal notice.